FREQUENTLY ASKED QUESTIONS

WHAT DOES YOUR PRANA PRESENT?

Exquisite bespoke jewellery

Handcrafted pounamu carvings

Stunning crystal & mineral specimens

WHAT IS THE COST OF SHIPPING?

Free standard shipping for New Zealand orders over $100

$10 standard shipping for New Zealand orders less than $100

For international orders, email info@yourprana.com with your address so we can calculate shipping for you

We aim for overnight delivery when possible. Our standard delivery service is 2 – 5 working days New Zealand wide

DO YOU OFFER LAYBY OPTIONS?

Yes, we do! With our layby options, you can have your perfect piece today & pay later, with no interest! We have 2 layby options you can select from:

DO YOU CREATE COMMISSION PIECES?

We are happy to create commission pieces, source signature pieces for you & gift you all the knowledge you desire – we go the extra mile. So if you have an idea, allow us to bring it to life for you! Please send us an enquiry with your request on our contact page & we will do our best to accommodate your vision.

WHERE IS YOUR PRANA MINERAL GALLERY LOCATED?

Northland, New Zealand is our home & we love sharing the magic of all we present with you. Our gallery is the only one in Northland presenting an exquisite display of earth’s creations & fine mineral artwork, hence we seek to present the best to all those that live & visit this beautiful region.

HOW DO I CLEANSE MY TREASURES?

We wanted to share with you how to cleanse & re-energize your minerals & explain why it’s so important. Each full moon brings with it so much energy & your stones can harness this. Believe it or not, your treasures hold on to the energy they take in from you & their environment. Just like you do… Try & form a ritual of purifying their vibrations on a regular basis.

There are many different methods used to cleanse stones & this is a general guide. However, if you’d like to have cleansing knowledge for specific minerals, click on the 'KNOWLEDGE' tab on our main menu to discover our Stone Encyclopedia for an in-depth guide.

Our preferred way uses water & involves the full moon (the use of water is dependent on the mineral type, as some are not water friendly). This will give them a deep energy cleansing. When you have a relaxing soak with your candles & bath salts you feel amazing & refreshed. Same sort of concept. For us to function at our optimum level & embrace our highest self, we need to take care of ourselves constantly. You want to ensure your stones are in their best shape too.

When the moon is full & at her largest, it is the most powerful time to release energy that is no longer serving you. Gather your stones & gently wash them in purified water the day prior to the full moon. You can listen to music & perhaps dance or sing while washing them. It will ground you in the moment & keep your intention strong. As you wash them you may also like to repeat a phrase in your mind or aloud. The repeating of your mantra / affirmation is totally optional of course!

Once all of your stones have been washed & dried, place them on the earth for their full moon bath. If you are unable to place them directly on the ground, any natural surface will suffice. The following day let them charge with the sunrise for an hour or two before collecting them to come inside again.

Many gems like Amethyst, Citrine, Fluorite, Rose Quartz & Smoky Quartz, for example, will fade in direct sunlight so be cautious not to leave them out during the day for an extended period.

Now the Moon & Sun have shared their energy with your treasures, it’s time to charge them with your intentions. Charging them with your intentions helps them & you remain focused until you repeat this practice again on the next full moon. After you have charged them, it is best not to let others handle your personal stones, as they will absorb their energy. Unless you have specifically charged your stones for another person.

You can charge all of your minerals at once by visualizing them & solidifying your intention. You may repeat your intention, perhaps write it down – set your intention in a way that resonates with you. They can also be charged with your intention individually or in groups. It’s really up to you, there is no right or wrong way to charge them, let your intuition be your guide.

Now, it’s time to close the cleansing & charging ritual with a thank you prayer. Simply thank mother earth for the ways in which she supports all life, the beauty she has created & the stones that you have been blessed.

Lastly, take a moment to reflect & feel gratitude for all you have in your life. Embracing this moment, what lead you to this point & all the magic that is yet to come forward for you. Acknowledge & remember what matters most in your heart.

WHAT IS YOUR RETURNS POLICY?

If you would like to speak about a piece you have received from us, please contact us at info@yourprana.com. Please note, that we are not required by law to provide a refund or replacement for change of mind purchases. However, we may consider an exchange of the piece or offer a store credit, subject to the following conditions:

Contact is made within 3 days of purchase.

You must provide your name, address, phone number & email.

The piece must be returned within 14 days of purchase with the original receipt.

We will provide you with a returns form that must be completed & returned via email.

The returned piece must not be a sale item, custom-made piece, or purchased with a gift voucher.

The returned piece must be unused, undamaged, with original labels attached & in its original packaging (safe & secure, in the same manner, you received it from us)

The returned piece must be shipped using tracking & the tracking details provided to us.

You accept & understand you are responsible for any costs associated with returning the piece. Including any postage & handling costs.

Once we have received the returned item, we will process the returned piece excluding any postage & handling costs. Note, if these requirements are not satisfied, we reserve the right not to offer an exchange or store credit. In regards to faulty item returns you can choose an exchange, store credit, or refund if a piece has had a major issue. Proof of purchase – e.g. your receipt will be required. Pick-up & delivery is not included. If the piece has a manufacturer’s fault, under the Consumers Guarantees Act you are entitled to a replacement, exchange, store credit, or refund for a major failure. Please be sure to follow care guidelines as we will not be responsible for any damage caused by the consumer.

Please contact us immediately to discuss any issues with a piece, as we want to resolve it for you & rectify it from occurring again.

WHAT ARE YOUR T&C'S?

To view our full terms & conditions click below for further details.