We take great pride & delight in creating & presenting our gems to you. We hope everyone who receives one of our gems is over the moon with their purchase from Your PRANA Collective.
Change of Mind Returns
If you change your mind about a product you have purchased from Your PRANA Collective, please note, we are not required by law to provide a refund or replacement. We may consider an exchange of the product or offer a store credit, subject to the following conditions:
- Contact is made within 3 days of purchase
- The item must be returned within 14 days of purchase with the original receipt
- You must provide your name, address, phone number & email
- The returned item must not be stock clearance, a sale item, custom made pieces, gift cards, or seconds
- The returned item must be unused with original tags/labels attached
If you wish to return or exchange an item email: firstname.lastname@example.org.
You are responsible for any costs associated with returning the item. Including any postage & handling costs (circumstances always respectfully considered). If these requirements are not satisfied, Your PRANA reserves the right not to offer an exchange or store credit.
Faulty Item Returns
You can choose an exchange, store credit, or refund if an item has had a major issue. Proof of purchase – e.g. your receipt will be required. Pick-up & delivery is not included. If the piece has a manufacturer’s fault, under the Consumers Guarantees Act you are entitled to a replacement, exchange, store credit or refund for a major failure. Please be sure to read & follow the care guidelines as Your PRANA will not be responsible for any damage caused by the consumer. Please contact us immediately to discuss any issues.
By using our website and connecting with us you agree to our Return & Refund Policy.