Please read the following carefully.
➢ Schedules, prices, & products are subject to change without notice. Please always check our details online for our most current offers.
➢ All services must be paid for prior to start of service.
➢ All sales are final & non-refundable or transferable.
➢ Introductory packages & non-member pricing options are subject to a limited time. Please be aware of the expiration date for the specified purchase.
➢ All concessions are valid for 3 months from the date of purchase.
➢ Gift vouchers are non-refundable & non-returnable. If purchased for a specific pass or event, they cannot be used as cash. (eg New Year’s voucher for set amount of classes can not be treated as cash value.)
➢ To ensure the safety of your body & to avoid class disruption, latecomers are not able to join the class any more than 5 minutes past start time. No refunds or credits will be given.
➢ If you will be late to a private appointment/class or a workshop, please notify as soon as possible. The session will end as scheduled.
➢ If an event arises that prevents a client from training for a period of time. i.e a holiday or injury, they can arrange to have payments put on hold.
➢ Your PRANA, will not be responsible for lost or stolen items under any circumstances. Please refrain from bringing valuables with you to training.
➢ Clients occasionally receive items to borrow to advance their learning. This is to be cared for & returned or a replacement will be charged to them.
➢ Your PRANA will be closed on all public holidays & for 2-3 weeks around Christmas/New Year period. All class pass expiration dates will be extended over this time, & all clients will be notified of closure dates at least 30 days in advance.
➢ Clients will participate in fitness testing & measurements with Your PRANA to keep track of their progress. These results may be used in various ways to promote Your PRANA & any use of them will be done so in a thoughtful manner.
➢ Clients must understand & respect Your PRANA’s cancellation policy. Individual appointments, classes etc will require 24 hours notice for a cancellation. Clients will be charged the full rate that they would have paid / forfeit appointment credit if a cancellation occurs within this timeframe. Circumstance considered.
➢ All programs, courses & retreats are to be paid in full for the period of time agreed (Ignite 26 -52 weeks, Empower 8 weeks, 4 day Retreats etc) or a payment plan is to be agreed upon prior to beginning coaching.
➢ No-shows will have the cancellation policy applied.
➢ Clients attending classes must book their session 6 hours in advance.
➢ Clients with outstanding accounts will not be allowed to continue using services at Your PRANA until the account has been fully paid.
➢ Client accounts that are outstanding for a period longer than a fortnight, will be referred to a debt collection agency & the client will absorb all fees associated with the collection process.
➢ All payments will be actioned via a direct debiting system for the convenience of all parties. Clients understand there are minimal fees associated with this that are passed on to them.
➢ When a client enters into an agreement there is a 48 hour cooling off period, where the client can terminate the agreement in writing.
➢ All special functions / workshops / events / packages / courses / retreats are non-refundable or transferable unless for medical reasons with proof. Medical reasons will not be valid for a refund within 4 weeks off all special functions/workshops/retreats.
By using our website and connecting with us you agree to our terms and conditions.